Privacy Policy

Castle Finance Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

1. What information do we collect and how do we use it?

We may request personal information from you when assisting with your finance or credit needs. Personal information may include:

  • contact details (such as your name, address, email, and phone number)

  • financial details to assist with credit applications

  • sensitive information (including health information)

  • any information you disclose regarding personal circumstances or vulnerabilities that may affect your financial situation

We use this information to:

  • assess and advise on your finance and credit requirements

  • submit applications to lenders and related service providers you authorise us to engage

  • manage our ongoing relationship with you (including billing, surveys, and general communication)

  • provide requested product or service information

We may also use your information internally to improve our services and resolve any issues.

Direct Marketing

From time-to-time, we may send you information about promotions, news, events, articles or services that we believe may interest you. We may contact you by email or post unless you opt out. You can unsubscribe from direct marketing at any time by notifying us in writing or using the unsubscribe function on electronic communications.

2. What happens if you do not provide information?

If you choose not to provide requested information, we may be unable to properly advise or assist you with your credit or finance requirements.

3. How do we hold and protect your information?

We take reasonable steps to ensure that the personal information we hold is:

  • accurate, complete, and up-to-date

  • protected from misuse, loss, unauthorised access, modification, or disclosure

  • stored securely in electronic form on secure servers

  • retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legislative requirements

Access to personal information is restricted, monitored, and protected by two-factor authentication and industry-leading security protocols.

4. Will we disclose your personal information to others?

We do not sell, trade, or rent your personal information.

We may disclose personal information to:

  • lenders, insurers, representatives or related parties involved in the finance process

  • our Australian Credit Licence (ACL) provider for compliance and supervisory requirements

  • third-party contractors who assist with our operations (for example mailing houses, CRM services, IT support providers)

  • third parties in the event of a business sale, merger, or restructure

  • government agencies, regulators, or as required by law

We take reasonable steps to ensure third parties protect your information with the same standards we apply.

5. Disclosures to Overseas Recipients (Including Offshore Personnel Services)

Some of the recipients to whom we disclose your personal information may be located outside Australia.

The way we provide our services involves a range of tasks that may be undertaken by Castle Finance Solutions, Chamberlain Brown Property Acquisitions, or third-party service providers acting on our behalf. These services may be performed both in Australia and overseas.

This includes offshore personnel services conducted by a sub-contractor of our service provider based in the Philippines. In performing these services, our offshore providers may require access to your personal information (including, where relevant, sensitive information and/or credit-related personal information).

To protect your information, we have entered into binding contracts requiring these service providers to:

  • comply with the Privacy Act 1988 (Cth)

  • use the information only for the purpose for which it is disclosed

  • maintain strict confidentiality and security controls

The privacy policy of our offshore personnel service provider, VSP, is available here:

https://affordablestaff.com.au/privacy-policy/

By engaging our services, you consent to:

  1. Us disclosing your personal and sensitive information to VSP where required, and

  2. VSP collecting, using, and disclosing your personal and sensitive information in accordance with their own privacy policy.

6. Accessing and Correcting Your Information

You may request access to, or correction of, your personal information at any time. We will provide access or make corrections once your identity has been verified and sufficient information has been provided.

Requests should be directed to:

Castle Finance Solutions Pty Ltd
Shop 1/199 Union St, The Junction NSW 2291
Email: admin@castlefinancesolutions.com.au

There is no charge for accessing your personal information.

7. Complaints

If you wish to make a complaint about how we have handled your personal information, please contact:

The Complaints Officer
Castle Finance Solutions Pty Ltd
Shop 1/199 Union St, The Junction NSW 2291
Email: admin@castlefinancesolutions.com.au
Phone: (02) 40 561 287

We will acknowledge your complaint within seven (7) days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact:

Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Email: info@afca.org.au

or

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices. Any updated policy will be published on our website.

Further Information

If you would like more information about how we manage your personal or credit-related information, please contact us at:

(02) 40 561 287
or
admin@castlefinancesolutions.com.au