Castle Asset Finance Complaints Handling Disclosure

Internal Dispute Resolution (IDR) Process:
This policy provides information about our internal dispute resolution (IDR) process. Our IDR service is provided to you free of charge. NATIONAL FINANCE CONNECTIONS PTY LTD | ACN 661 296 457 | Australian Credit Licence 543046 (we/us/our) believes that it is essential for us to have the ability, authority and proper training to hear and respond appropriately to any complaints or disputes raised by our customers.

How You May Lodge a Complaint:
You can lodge complaints by contacting Mr Rob Ryan, Chief Operations Officer, National Finance Connections Pty Ltd, Avaya House, Level 9, 123 Epping Rd, Macquarie Park NSW 2113, T: 02 8985 7358, E: complaints@vikingaggregation.com.au. You may also lodge a complaint by speaking to any representative of our business who will refer you to the Complaints Officer.

Dealing with Complaints:
Our process for dealing with complaints is as follows: Acknowledgement, Assessment and Investigation, IDR Response, and Response Timeframes.